MTS pays priority attention to building and developing an effective and successful team of professionals.

Recruitment and adaptation

Onboarding of a new employee in the work and corporate culture is done through the adaptation measures that were organized in 2022 in a new online platform. The adaptation program includes seven courses and includes knowledge about the culture and processes in the company and mandatory reequirements. Also, within the onboarding, newcomers participate in the Welcome Day online event, where trainers immerse them into the company structure, introduce them to the strategy and opportunities.

Work with universities

MTS Group cooperates with leading universities. Among the Company’s specialists, there are graduates of: HSE, MIPT, Plekhanov Russian University of Economics, Lomonosov Moscow State University, St. Petersburg State University, and other leading universities of the country. The Company develops partnerships in master’s degree programs.

Internships

Since 2022, both students and graduates of educational institutions may participate in the MTS Intro internship program, without reference to the year of graduation. 562 trainees were trained under the program in 2022. More than 25% of interns were transferred to the company staff, while the transfers to the IT staff amounted to about 45%.

	2020	2021	2022
Number of students who completed internship in MTS, pers.	350	465	562

Moove

Moove is an additional education program for students aimed at developing soft skills and skills in managing products and services in IT. The project is implemented in support of digital leadership in cooperation with a leading business school and includes analysis of real business cases, lectures, workshops, as well as individual consultations and coaching. In 2022, 1028 applications were received (681 in 2021), 42 students were accepted into the program. Graduates mainly build careers in digital companies and startups, including businesses in the MTS digital ecosystem. In just four years, 175 young specialists have been trained.

Remuneration and social benefits

MTS has a competitive remuneration system. According to the data for 2022, the average salary at the Company is 19.7% higher than in the country as a whole. Furthermore, the employees can take part in the “Benefit Cafeteria” program where a set of an employee’s benefits may be changed based on their individual decision. In 2022, MTS employees got the opportunity to receive medical care within the framework of the corporate VMI program from the first month of work.

Performance Evaluation

All employees of the Company annually undergo an assessment of the implementation of key performance indicators and the development of competencies. In 2022, the work on the improvement of the KPI system was continued, including an increase in the number of cross-cutting team indicators which help effectively unite teams in order to achieve common objectives.

Advanced training for personnel

Personnel training in MTS is provided by Corporate University Department (CUD), which presents more than 3000 remote courses. The Corporate University has been given the opportunity to build flexible individual development trajectories taking into account the business context and the results of constant research on the experience of employees. In 2022, 20.6 thousand students completed their studies at 22 departments. Thanks to a properly built personnel development system, 66% of manager’s vacancies in the company are closed by means of in-house candidates.

Training formats

In 2022, three main training formats were used: online trainings, online workshops for the purpose of developing skills, and offline format. During the year, 356 events were held, in which more than 16 thousand employees of the Company took part. A pilot of product training was conducted for 200 managers of the technical unit.

MTS Corporate University platform coverage

	2020	2021	2022
Remote training coverage,%	90	96	98

Personal consultations

In 2022, the service of individual consultations, psychological support, coaching and career consultations was expanded. Due to the increased interest in the service, an additional 14 career consultants were engaged, who conducted 431 consultations.

Occupational health and labor safety

The MTS Group’s strategy in the field of safety, health and well-being for the period 2021-2023 involves the implementation of the Vision Zero international approach in three areas: safety, occupational health and well-being of workers at all levels of production.

Costs for the implementation of occupational safety measures, RUB million

	2020	2021	2022
Budget of all programs	69,5	87,3	83,9

In 2022, 26.6 thousand people, including managers, specialists, members of occupational safety commissions and other categories of employees, underwent external and internal training on occupational safety.

In all departments, an assessment of working conditions is carried out, which allows identifying and evaluating hazardous production factors and planning measures to improve working conditions. As of December 31, 2022, in the MTS Group Corporate Center and MTS PJSC branches, 24 thousand workplaces (94% of the total quantity) were evaluated.

The “Requirements to investigation of accidents” standard has been in effect at the Company, which the branches use to take the corresponding actions. In 2022, six minor accidents took place at MTS PJSC, as a result of which six employees were injured (men).

	2020	2021	2022
Accident Frequency Rate (AFR)1	0.20	0.25	0.,20
Accident Severity Rate (ASR)2	55.7	30.4	29.0

¹ Accident Frequency Rate (AFR) defines the number of accidents for the reporting period per 1,000 workers.

² Accident severity rate (ASR) defines number of disability days per one injury.

MTS annually works with the Social Insurance Fund of the Russian Federation (SIF RF) to reduce occupational injuries and occupational diseases of employees. No occupational diseases were found in employees in 2022.

Detailed information on assessment results is available